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a volunteeer's story

Volunteering changes lives

ciss volunteer - jenellePeople volunteer for different reasons. Jenelle Kamande decided to proactively develop her communication skills. Instead of just learning the theory of communication in a classroom, she hoped working at CISS might help her improve her skills by interacting with people face-to-face.

Jenelle has been volunteering at CISS for more than six months. Following mandatory volunteer training, she has had ample opportunity to test her skills working directly with clients. In her role Jenelle interviews clients, and, by lending a listening ear, has to determine the best way CISS might be of help; whether that is providing direct support, like food or a petrol voucher, or referral on to other key services.

Clients who have worked with Jenelle have praised her warm and approachable manner. Says one, "Jenelle made me feel really comfortable discussing my issues".

Jenelle now says she has gained so much more than just improved personal communication skills. She says her position has taught her that, often, it is good advice, with relevant information and practical resources that are all that’s required to empower people who may be going through a difficult time in their lives.

"And," she says "I love how I can help to offer that service in the supportive environment that CISS provides."

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